---
title: "Refund Request Letter Generator | Foxglove Goods"
description: "Write a polite, clear refund request for a faulty, missing or cancelled order, with an optional line on UK, EU or US consumer rules. Copy or print it."
url: https://foxglovegoods.shop/refund-request-letter/
---

# Refund request letter

Faulty, not as described, never arrived or cancelled in time: fill in the order and the letter asks for your money back clearly, politely and by a date.

## Writing a refund request that gets an answer

Pick the reason and the outcome you want, and the letter says what you bought, when, what went wrong and what you are asking for, with a reply deadline (14 days unless you change it). Add a line in your own words if it helps: when you first contacted the shop, or that you have photos.

**Mention consumer law** adds one short line for the UK, the EU or the United States, but only where a rule clearly fits the reason you chose; the rules are linked below. If you are not sure, leave it off: a polite, factual letter works without it. Anything still blank appears as a highlighted gap.

Send it by email or the shop's contact form and keep a copy. If the shop does not reply by your deadline and you paid by card, your card issuer may be able to help: the [chargeback timeline](https://foxglovegoods.shop/chargeback-timeline/) shows how long you have.

## Sources for the optional law lines

- [Consumer Rights Act 2015, section 22](https://www.legislation.gov.uk/ukpga/2015/15/section/22): the short-term right to reject faulty goods, normally within 30 days.
- [Consumer Contracts Regulations 2013, regulation 30](https://www.legislation.gov.uk/uksi/2013/3134/regulation/30) (the 14-day cancellation period) and [regulation 34](https://www.legislation.gov.uk/uksi/2013/3134/regulation/34) (refund timing).
- [Consumer Rights Directive 2011/83/EU](https://eur-lex.europa.eu/eli/dir/2011/83/oj): the 14-day right of withdrawal for distance contracts.
- [Directive (EU) 2019/771](https://eur-lex.europa.eu/eli/dir/2019/771/oj): the seller's liability for faults that appear within at least two years.
- [16 CFR 435.2](https://www.law.cornell.edu/cfr/text/16/435.2), the FTC Mail, Internet, or Telephone Order Merchandise Rule: shipping times and the option to cancel for a prompt refund.

## Questions

**How long should I give the shop?**

Fourteen days is a common, reasonable deadline. For an order that never arrived, a week is fair.

**Should I send the item back first?**

For faulty goods, ask the shop how it wants the item returned, and keep proof of postage. Do not throw anything away.

**Is this legal advice?**

No. It is general wording written for this site. For a dispute, contact a consumer advice service where you live.